Privacy Policy

Last updated: 5 September 2026

Chocogram is operated by Seedra Pty Ltd trading as Chocogram, ABN 63 676 995 743. We respect your privacy and are committed to handling personal information responsibly and transparently.

1. Information we collect

When you visit our website, place an order, contact us, create an account, subscribe to marketing or use our personalised gift services, we may collect personal information including your name, email address, telephone number, billing address, delivery address, recipient details, order information, gift messages, personalised chocolate messages and other information you provide to us.

Where a product allows photo personalisation, we may also collect photographs or images that you upload for the purpose of producing your personalised gift.

We may also collect technical information such as your IP address, browser type, device information, website activity, cookie information and information collected through analytics and advertising technologies.

2. How we use your information

We use personal information where reasonably necessary to operate Chocogram and provide our products and services.

This includes processing and preparing orders, processing payments, personalising products, providing customer service, preventing fraud, improving our website and services, maintaining business records and complying with legal obligations.

We use the shipping and contact information you provide to prepare and deliver your order, create shipping labels, provide tracking and delivery updates and resolve delivery issues. We may provide the information necessary to complete the delivery to Australia Post, couriers and other delivery service providers.

If you provide us with the personal information of a gift recipient or another person, such as their name, delivery address or telephone number, we use that information only as reasonably required to fulfil the order and associated delivery.

3. Payments

Payments made through our online store are processed using Shopify and authorised payment providers.

Chocogram does not intentionally store your full credit or debit card number on its own systems. Payment information is processed securely by the relevant payment provider in accordance with its own privacy and security practices.

4. Shopify and other service providers

Our online store is operated using Shopify. Shopify processes certain customer and transaction information on our behalf to operate the website, checkout, orders and related ecommerce services.

We may also disclose information where reasonably necessary to service providers that assist us with payment processing, delivery and courier services, website hosting, technology, customer support, email and SMS communications, analytics, fraud prevention, accounting and marketing.

These providers may only receive information reasonably necessary for the services they provide to us.

Shopify confirms that merchants control how customer information is used for their store and that Shopify processes customer information to provide its services.

5. Overseas processing

Some of our technology and service providers may process or store personal information outside Australia.

In particular, Shopify's Asia-Pacific contracting entity is located in Singapore, and Shopify operates internationally and may process information in other locations, including Canada and the United States.

Other service providers may also operate outside Australia. Where required by applicable law, we take reasonable steps to ensure personal information is handled appropriately.

6. Cookies, analytics and advertising

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, improve performance, prevent fraud and, where permitted, support advertising and marketing.

Some cookies are necessary for the website and checkout to function. Other cookies and tracking technologies may be controlled through the privacy and cookie settings available on our website.

Shopify provides customer privacy settings that can control cookie banners and related data-sharing choices depending on the customer's region.

7. Marketing communications

We may send promotional emails or SMS messages where you have consented or where otherwise permitted by law.

Australian spam rules generally require commercial electronic messages to be sent with consent, identify the sender and include a clear method to unsubscribe.

You may unsubscribe at any time by using the unsubscribe link in an email, replying STOP where available for SMS, or contacting us.

Transactional communications such as order confirmations, payment information, delivery updates and customer-service messages may still be sent where necessary to provide your order or service.

8. How we protect personal information

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

We use appropriate administrative, technical and organisational safeguards and rely on reputable service providers, including Shopify and payment providers, to assist with secure processing.

No method of electronic transmission or storage can be guaranteed to be completely secure.

9. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud and complying with legal obligations.

When information is no longer required, we take reasonable steps to delete, destroy or de-identify it where appropriate.

10. Access and correction

You may contact us to request access to personal information we hold about you or to request that inaccurate information be corrected.

We may need to verify your identity before providing access or making changes.

11. Privacy enquiries and complaints

If you have a question, request or complaint about how Chocogram handles personal information, please contact us.

Seedra Pty Ltd trading as Chocogram
ABN 63 676 995 743
590 Botany Road, Alexandria NSW 2015, Australia
Phone: (02) 8060 2994
Or contact us through the Contact Us page on our website.

We will review privacy complaints and respond within a reasonable period.

If applicable, you may also contact the Office of the Australian Information Commissioner (OAIC) regarding a privacy concern.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal obligations.

The latest version will be published on our website together with the date it was last updated.