Shipping policy

Chocogram delivers chocolate gifts throughout Australia.

Order processing
Orders are generally processed on business days. Our daily order cut-off is 1:00 PM Sydney time. Orders placed after the cut-off may be processed on the next business day.

Weekends and NSW public holidays are not counted as business days.

Delivery times
Delivery dates shown during checkout are estimates only and are not guaranteed.

We make every reasonable effort to dispatch orders promptly, but delivery times may be affected by courier or Australia Post delays, weather, public holidays, peak seasonal periods, remote locations and other circumstances outside our reasonable control.

Preferred delivery dates
If you select a preferred delivery date, we will aim to have your order delivered as close as possible to that date. However, preferred delivery dates are not guaranteed.

For important occasions, we recommend allowing extra delivery time.

Shipping charges
Shipping charges are calculated and displayed during checkout before payment is completed.

Delivery address
Customers are responsible for providing a complete and accurate delivery address.

Please check the recipient's:

  • name
  • street address
  • suburb
  • state
  • postcode
  • mobile number

before completing your order.

If an incorrect or incomplete address is provided, delivery may be delayed, returned or require redelivery. Additional delivery charges may apply where a parcel needs to be resent because incorrect address details were supplied.

Authority to leave
Where a carrier permits authority to leave, parcels may be left in a safe location if nobody is available to receive the delivery.

Please consider the weather and location when giving authority to leave, particularly because chocolate products can be affected by heat.

Chocolate and hot weather
Chocolate is sensitive to heat. We package our products carefully, but once a parcel is with the carrier, weather conditions and delivery locations may affect the temperature of the product.

Where possible, please arrange for someone to receive the parcel promptly and avoid leaving chocolate outdoors or in direct sunlight.

Tracking
Where tracking is available, tracking details may be provided after your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

Delayed deliveries
If your parcel appears delayed, please contact us and we will assist where possible.

Courier and postal delivery estimates are not guaranteed, and delays caused by the carrier or circumstances outside our reasonable control may occur.

Damaged deliveries
If your order arrives damaged, please contact us within 24 hours of delivery where possible at sales@chocogram.com.au.

Please include:

  • your order number
  • photographs of the damaged product
  • photographs of the packaging

We will review the issue and, where appropriate, arrange a replacement, refund or other remedy.

Incorrect or missing items
If you receive the wrong item or something is missing from your order, please contact us as soon as possible so we can investigate and resolve the issue.

 

Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Contact
For shipping or delivery questions, contact:

Chocogram
Email: sales@chocogram.com.au
Phone: 02 8060 2994